BTSE Capital

1. Introduction

This Privacy Policy describes how BTSE Capital (“we”, “us”, or “the App”) handles information when you use the BTSE Capital mobile application. By using the App, you acknowledge the practices described in this Policy.

2. Information You Provide

You may enter or attach information that you choose to keep in the App, including:

• Contract and ticket details you type (for example names, symbols, amounts, dates, and notes).
• Cash and till entries you record for your own reference.
• Photos you capture with the camera or select from your photo library to attach to a ticket.

We do not require you to create an account to use the core desk features of the App.

3. Information Processed Automatically

The App may process limited technical information needed to operate features on your device, such as preference settings and local session state. This information is used only to maintain the App’s normal operation and your saved workspace.

4. How We Use Information

Information associated with your use of the App is used to:

• Display and calculate figures based on values you enter.
• Save and restore your tickets, notes, and attachments within the App.
• Present optional in-app content when configuration for those features is available.
• Respond to support requests you send to us by email.

We do not sell your personal information. We do not use your ticket content for advertising.

5. Camera and Photo Library

If you grant permission, the App may access the camera so you can photograph documents related to a ticket, and may access the photo library so you can attach an existing image. Images you choose are stored in the App’s own storage space on your device. The App does not write those attachments back into your photo library. You may withdraw camera or photo library access at any time in the device Settings app.

6. Storage and Retention

Ticket data, notes, and attachments you create are retained in the App until you delete them or remove the App from your device. Support emails you send are retained only as long as needed to address your request and related follow-up.

7. Data Security

We take reasonable administrative and technical measures appropriate to the nature of the information handled by the App. No method of electronic storage is completely reliable; please protect access to your device with a passcode or biometric lock where available.

8. Children’s Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate steps.

9. Your Choices

• You may edit or delete tickets and attachments inside the App.
• You may manage camera and photo permissions in system Settings.
• You may stop using the App and remove it from your device at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the bottom of this page will reflect the latest revision. Continued use of the App after a change means you accept the updated Policy.

11. Contact

For privacy questions about BTSE Capital, contact us at velascojo1997@icloud.com.

Last updated: October 16, 2026 · BTSE Capital Privacy Policy

1. Technical Support

This page explains how to get help with BTSE Capital. The App is a personal desk for recording contract details, cash movements, timelines, and related notes that you choose to keep for your own reference. It does not place orders or provide investment advice.

2. Before You Write

To help us assist you more quickly, please include:

• The device model and iOS version.
• The App version shown in your installation details.
• A clear description of the steps you took and what you expected to see.
• Screenshots when they help illustrate the issue (optional).

3. Common Topics

Tickets and calculations

• Enter contract fields on the Slip sheet; figures update from the values you type.
• Underlying prices are values you supply; the App does not download market quotes.
• Till entries record cash that you mark as having moved; estimated premium is shown separately from settled till rows.

Horizon and notes

• Use Horizon to arrange expiry, planned close, and cash dates for a ticket.
• Decision notes stay attached to the selected ticket and can be updated as your plan changes.

Photos

• Attach broker or client images from the Docket area after granting camera or photo library permission.
• If capture or selection is unavailable, open Settings, choose BTSE Capital, and enable the relevant permission, then return to the App.

Workspace not opening

• Force-quit the App and open it again.
• Confirm you have enough free storage on the device.
• If the problem continues, email support with your device and iOS version.

4. Response Time

We aim to reply within 1–3 business days. Complex questions may need additional time. Please keep the same email thread so we can follow your case.

5. Scope of Support

We can help with:

• Installation and launch issues.
• Using tickets, till rows, Horizon, and Docket features.
• Permission prompts for camera and photo library.
• Privacy questions related to how the App handles your information.

We cannot:

• Provide investment, tax, or legal advice.
• Act as a broker or execute trades on your behalf.
• Recover data after the App has been deleted from a device unless you still have a copy on that device.

6. Feedback

Feature ideas and usability feedback are welcome at the same address. We review suggestions regularly and may include them in future updates.

7. Contact

BTSE Capital technical support:
velascojo1997@icloud.com

Last updated: October 16, 2026 · BTSE Capital Technical Support